Questions and answers

Yes. Your 20-minute consultation is free, whichever treatment you're interested in. You'll know what we recommend and what it costs before any treatment starts.

Message us on WhatsApp (opens WhatsApp) or call 07532 895989. Tell us which treatment you're interested in, or just what you'd like help with, and we'll arrange your consultation.

We ask what you'd like to change, take a full medical history and look closely at your skin. Then we explain the options that may suit you, with their risks, recovery and price. If a treatment isn't right for you, we'll say so.

You'll meet your practitioner at your free consultation, before any treatment. You're welcome to ask them about their training and experience.

Please tell us about any medicines you take, allergies, skin conditions, recent treatments elsewhere (including injections or laser), and whether you're pregnant or breastfeeding. Some of these mean a treatment should wait, or isn't suitable. It helps to bring a list of your medicines to your consultation.

Yes. Start with what you'd like help with. You can browse our treatments, or simply ask us at your free consultation.

On our Google profile. We show our Google rating on this website and link to the profile, so you can read every review there.

Prices, including course and package prices, are on our Prices page and on each treatment's page. We'll confirm your final price and plan at your consultation, before any treatment.

No. All our treatments are for adults aged 18 and over, even with a parent's consent.

Please tell us at your consultation. Many treatments are postponed during pregnancy and while breastfeeding, and we'll explain which, if any, are suitable.

It depends on the treatment and your skin. We'll tell you at your consultation if yours needs one.

Tell us your dates at your consultation. Some treatments need days or weeks for redness, swelling or flaking to settle, and some mean avoiding strong sun afterwards.

It depends on the treatment. Each treatment page explains what it usually feels like and whether numbing cream is used. Tell us at any point if you're uncomfortable, and we'll pause.

Every treatment carries some risk. Each treatment page lists the common, less common and rare side effects, and we'll go through the ones that apply to you before you decide.

At 8 Commerce Road, Wood Green, London N22 8ED. Get directions. Wood Green Underground station (Piccadilly line) is about a 10-minute walk away, and buses 121, 141, 221, 232, 329 and W4 stop nearby. Parking on the streets around us is mostly for permit holders, so please check the signs before you park. If you need step-free access, let us know before your visit and we'll help you plan it.

Monday to Saturday, 10am to 7pm. We're closed on Sundays.

Yes, you can change or cancel. Please let us know as early as you can, on WhatsApp (opens WhatsApp) or by phone. We'll tell you about deposits and cancellation notice when you book. Our clinic policies explain how appointments work.

Yes. You'll get aftercare advice for your treatment, and most treatment pages include an aftercare checklist you can come back to.

Contact us straight away on WhatsApp (opens WhatsApp) or call 07532 895989. If you have severe symptoms, such as difficulty breathing, swelling of your face, lips or throat, or a sudden change in your vision, call 999 or go to A&E. When we're closed, you can call NHS 111 for urgent medical advice.

Please tell us, so we can try to put it right. Message us on WhatsApp (opens WhatsApp), call or email. Our clinic policies explain how we handle feedback and complaints.

Only to reply to you and to look after your care. Please don't include medical details in an enquiry: we'll talk about your health privately at your consultation. Our privacy policy has the details.

Our reception photo and the portrait of Emel, our founder, on the About page are our own. The people in our other photos are models, not our clients, and a few close-ups are illustrative images made with AI. We never present stock or AI images as our clinic, our team, our clients or the results of a treatment.

We don't use advertising cookies. If you accept, we use Google Analytics to count visits; say no and the site works the same. Our cookie policy lists what the site uses.