Privacy policy
How we collect, use and look after your personal information.
Who we are
This policy explains how Emel Beauty Clinic (“we”, “us”) uses personal information about people who contact us, visit our clinic or use this website. We are the data controller for that information.
- Legal name: Beauty By Emel Limited, trading as Emel Beauty Clinic
- Company number: 11827745 (registered in England and Wales)
- Address: 8 Commerce Road, Wood Green, London N22 8ED
To ask about your information, call 07532 895989 or email info@emelbeautyclinic.co.uk.
What we collect
When you contact us
Your name, phone number and email address, the treatment you’re interested in, how you’d like us to reply, and anything you write in your message. This applies to our enquiry form, WhatsApp, phone calls and email.
Please don’t include medical details in an enquiry. We’ll talk about your health privately at your consultation.
When you become a client
Your contact details, date of birth, medical history, consent forms and the details of your consultations and treatments. Information about your health is special category data, and we protect it with extra care.
We keep client records securely, and only the people who need them to look after you can see them.
When you use this website
The servers that host this website record technical information, such as your IP address, browser and the pages requested, to keep the site running and secure. When you send the enquiry form, our form provider, Web3Forms, checks it for spam and passes it to us by email.
If you accept analytics in the cookie banner, Google Analytics also records which pages you view and which buttons you tap, with cookies, so we can see how the site is used. It doesn’t identify you to us. We use no advertising cookies. Our cookie policy lists the cookies and how to change your choice.
How we use it
We use your information only for the purposes below, each with a lawful basis under UK data protection law.
| What we use it for | Lawful basis |
|---|---|
| Replying to your enquiry | Our legitimate interests in answering a request you started, or taking steps at your request before an appointment |
| Consultations, treatments and your treatment record | Providing the service you’ve asked for. For information about your health, your explicit consent |
| Keeping this website secure and stopping spam | Our legitimate interests in a safe, working website |
| Keeping accounts and meeting our legal duties | Legal obligation |
We don’t sell your information. We won’t send you marketing messages unless you’ve agreed to receive them, and you can change your mind at any time.
How long we keep it
We keep information only for as long as we need it, then delete it securely.
- Enquiries that don’t lead to an appointment: 12 months
- Client and treatment records: 8 years after your last treatment
- Website server logs: only as long as our host needs them to keep the site secure
Your rights
You have the right to:
- ask for a copy of the information we hold about you
- ask us to correct information that’s wrong or incomplete
- ask us to delete your information
- ask us to limit how we use it, or object to how we use it
- ask for your information in a format you can take elsewhere
- withdraw your consent at any time, where we rely on it
To use any of these rights, contact us using the details above. We’ll reply within one month. Some rights have limits: for example, we may need to keep treatment records for a set time.
Complaints
If you’re unhappy with how we’ve used your information, please tell us first, so we can try to put it right. You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint or on 0303 123 1113.
Changes to this policy
If anything changes, we’ll update this page and the date at the top.